Online Orders Eligible For Returns
Stringers Lacrosse Shop offers a customer-friendly return policy with a generous 180-day window for returns. Item must be brand new and unopened. Customers are responsible for covering the cost of return shipping, but the shop does not impose any restocking fees or designate any items as final sale. This means that customers can return any item within a six-month timeframe, provided they handle the return shipping costs. This policy provides flexibility and peace of mind for shoppers, allowing them to make purchases with confidence.
Online Orders Eligible for Refunds
On occasion, errors may occur, leading to the wrong item being sent or a discrepancy in our inventory count. In such instances, we will rectify the situation by either sending the correct item if available or issuing a refund if not.
Vendors Excluded from the 180 Day Return Window:
Some brands and products are managed by the vendor, not Stringers Lacrosse Shop.
These Vendors are:
- Iron Neck
- Hackees Lacrosse
- Shoot n Scoop Lacrosse Trainer
- PRX Performance Gear
- Rage Fitness
- SFE
- GOFIT
Service Orders
For customers who utilize Stringers Lacrosse Shop's services, such as custom stringing of lacrosse heads or restringing, the shop provides a 100% customer satisfaction guarantee. This guarantee includes unlimited free adjustments to ensure the lacrosse head's pocket meets the player's exact preferences and playing style. This commitment to customer satisfaction underscores the shop's dedication to providing personalized service and high-quality workmanship.
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